Role-Playing In English Language Training for Hotel Receptionists
A Systematic Review
DOI:
https://doi.org/10.47861/jkpu-nalanda.v2i2.955Keywords:
Role-Playing, English Language Training, Hotel Receptionists, Systematic ReviewAbstract
Hotel receptionists play a crucial role in creating a positive first impression on guests. Good English language skills are essential for receptionists to effectively communicate with guests from various countries. Role-playing is an effective training method to enhance the English language skills of hotel receptionists. This systematic review evaluates the effectiveness of role-playing in English language training for hotel receptionists. Twenty studies from Google Scholar and Scopus were analyzed to assess the impact of role-playing on various aspects of receptionists' English language skills, such as fluency, vocabulary, grammar, and confidence. The review findings indicate that role-playing has a significant positive effect on all the English language skills aspects studied.
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