NASIR, Nasir. Analisis Sistem Antrian untuk Optimalisasi Pelayanan Nasabah pada Customer Service di BNI KCP UNM. Sammajiva: Jurnal Penelitian Bisnis dan Manajemen, [S. l.], v. 2, n. 4, p. 71–79, 2024. DOI: 10.47861/sammajiva.v2i4.1478. Disponível em: https://e-journal.nalanda.ac.id/index.php/SAMMAJIVA/article/view/1478. Acesso em: 5 jan. 2025.