Lia Siti Julaeha, Prajarto Budi Wibowo, Muhammad Ibnu Darmawan, Rosyid Nuryadin. Analisa Kegiatan dan Layanan PT. Kereta Api Cepat Indonesia China : Penerapan Service Blueprint, Kualitas Layanan, Pertemuan Layanan dan Servicescape. SAMMAJIVA [Internet]. 2024 Dec. 31 [cited 2025 Apr. 27];2(4):225-38. Available from: https://e-journal.nalanda.ac.id/index.php/SAMMAJIVA/article/view/1612