Pengaruh Marketing Public Relations Terhadap Loyalitas Distributor Kepada Merek SR12

Survey Pada Pedagang SR12 Di Kel. Rawabuntu Kec. Serpong

Authors

  • Dina Nurdiana Universitas Muhammadiyah Jakarta
  • Lilik Sumarni Universitas Muhammadiyah Jakarta

DOI:

https://doi.org/10.47861/jkpu-nalanda.v2i1.908

Keywords:

Marketing Public Relations, Brand Loyalty, SR12

Abstract

To achieve the highest level of brand loyalty, namely top of mind among loyal traders, SR12 producers carry out marketing public relations. This research aims to measure the influence of marketing public relations on SR12 brand loyalty among SR12 traders in kel. Rawabuntu subdistrict. Serpong. This research uses marketing public relations theory from Kottler & Keller, 2016, and brand loyalty from Aaker, 2014. This research methodology uses a quantitative approach with a survey method with a questionnaire instrument. The sample taken was 53 respondents who were SR12 traders in kel. Rawabuntu subdistrict. Serpong. The data analysis technique is simple linear regression. Overall, this research shows that the influence of marketing public relations on brand loyalty can be seen from the conclusion that the average value on variable X (marketing public relations) is 2.60 and the average value on variable Y (brand loyalty) is 3.00. It is shown that the calculated t coefficient value is 4.852 > t table 1.675 with a significance value of 0.000 which is still below 0.1, so the hypothesis in this study is accepted. And the hypothesis test was carried out using the t test based on the coefficient of determination R square value of 31.6% while the remaining 68.4% was influenced by other factors and the limitations of the error instrument. This explains that there is an influence of marketing public relations on SR12 brand loyalty among SR12 traders in kel. Rawabuntu subdistrict. Serpong..

References

Buku

Aaker, David (2014). Aaker On Branding. 20 Prinsip Esensial Mengelola dan Mengembangkan Brand. Jakarta: PT. Gramedia Pustaka Utama

Ardianto, E. (2016). Handbook of Public Relations. Bandung: Simbiosa Rekatama Media.

Arikunto, Suharsimi. 2002. Prosedur Penelitian Suatu Pendekatan Praktik. Jakarta: Rineka Cipta

Bajari, Atwar. 2015. Metode Penelitian Komunikasi – Prosedur, Tren, dan Etika.

Bandung: Simbiosa Rekatama Media

Danandjaja, 2011. Peranan Humas dalam Perusahaan. Yogyakarta: Graha Ilmu. Kotler, Philip & Gerry Armstrong, 2014: Principle Of Marketing Management, 15th

Edition, New Jersey: Pearson Pretice Hall, Inc

Kotler, Philip dan Keller, Kevin Lane (2016): Marketing Management, 15th Edition, New Jersey: Pearson Pretice Hall, Inc

Kriyantono, Rachmat. 2016. Teknik Praktis Riset Komunikasi: Disertai Contoh Praktis Riset Media, Public Relations, Advertising, Komunikasi Organisasi, Komunikasi Pemasaran. Jakarta: Kencana

Neuman, W.L. (2013). Metode Penelitian Sosial: Pendekatan Kualitatif & Kuantitatif (Edisi 7). Jakarta: PT. Indeks.

Nova, Firsan. 2011. Crisis Public Relations Bagaimana PR Menangani Krisis Perusahaan. Jakarta: Raja Grafindo Persada.

Ruslan, R. (2016). Manajemen Public Relations & Media Komunikasi: Konsepsi dan Aplikasi. Jakarta: Rajawali Pers.

Soemirat, Soleh dan Ardianto, Elvinaro, 2012. Dasar-Dasar Public Relations.

Bandung: PT. Remaja Rosda Karya Offset

Soleh Soemirat dan Ardianto, Dasar-Dasar Public Relations, (Bandung: PT. Remaja Rosda Karya, 2010).

Sugiyono. (2013). Metode Penelitian Pendekatan Kuantitatif, Kualitatif, dan R&D.

Bandung: Alfabeta

Sugiyono. (2014). Metode Penelitian Pendekatan Kuantitatif, Kualitatif, dan R&D.

Bandung: Alfabeta

Sugiyono. (2017). Metode Penelitian Pendekatan Kuantitatif, Kualitatif, dan R&D.

Bandung: Alfabeta

Sunyoto, Danang. 2014. Konsep Dasar Riset Pemasaran dan Perilaku Konsumen. Cetakan ke-2. Yogyakarta: CAPS (Center For Academic Publishing Service)

Tjiptono, F. dan Chandra, G. (2014). Pemasaran Strategik. Edisi ke-2: Yogyakarta: Andi Offset

Jurnal

Abdillah, F., & Isnaeni, H. (2017). Efektivitas marketing public relation dalam membangun citra merek perusahaan jasa telekomunikasi. Jurnal Ecodemica, 1(1), 1-9.

Abidin, Z., Nursanti, S., Hakim, H. L., & Saragih, P. U. H. B. (2019). Pengaruh kegiatan marketing public relations “saturday barbeque night” terhadap pembentukan citra swiss bel inn hotel karawang. Journalism, Public Relation and Media Communication Studies Journal (JPRMEDCOM), 1(1), 50-61.

Mujianto, H. (2018). Pengaruh strategi public relations terhadap citra perusahaan (studi kasus pada hotel grand kopo bandung). Jurnal Komunikasi Universitas Garut: Hasil Pemikiran dan Penelitian, 4(1), 88-96.

Magdalena, M. (2018). Pengaruh kepuasan nasabah terhadap loyalitas nasabah KPR BTN pada PT. Bank Tabungan Negara Tbk. cabang Padang.

Prihandini, F., & Hadi, A. S. P. (2021). Pengaruh Marketing Public Relations terhadap Loyalitas Pelanggan. Jurnal Riset Public Relations, 57-70.

Saputra, S., & Ardila, N. W. I. (2021). Pengaruh Marketing Public Relation Terhadap Product Brand Image Layanan Kereta Api Kelas Bisnis di PT. Kereta Api Indonesia (Persero). Pro Mark, 11(1), 9-9.

Website

https://technobusiness.id/ https://sr12herbalskincare.co.id/ https://info.populix.co/

Downloads

Published

2024-02-29

How to Cite

Dina Nurdiana, & Lilik Sumarni. (2024). Pengaruh Marketing Public Relations Terhadap Loyalitas Distributor Kepada Merek SR12: Survey Pada Pedagang SR12 Di Kel. Rawabuntu Kec. Serpong. Jurnal Kajian Dan Penelitian Umum, 2(1), 314–326. https://doi.org/10.47861/jkpu-nalanda.v2i1.908